Introduction to support
This document is reserved for members of the “Helpdesk” group and is intended to enable the support team to respond...
Helpdesk Guide
Support your WEHOOP users like pros by using this guide made especially for your support team.
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Add a user
Adding a user gives him access to the platform. When adding a user, the following are required: First Name, Last... -
Add multiple users in batch
Adding a user gives him access to the platform. When adding a user, the following are required: First Name, Last... -
Unlock a user profile
When a user tries to connect several times without success, WEHOOP will lock his profile for security reason. NOTE: If... -
Modify a department
You can change some details of a department but not his name. To change the name of a department, you... -
Move a department
This moves the selected department and all sub-departments attached to it. HOW? From the Helpdesk space in the left menu,... -
Rename a department
To change the name of a department, you should use the action Renamefrom the action button. This action keeps the... -
Modify a group
You can change some details of a group but not his name. To change the name of a group, you...