You can change some details of a group but not his name. To change the name of a group, you must use the Rename action from the action button .
HOW?
- From the Helpdesk Space in the left menu select MANAGEMENT > Groups.
- In the Groups view, click the group to open it.
- Editable informations are: Description, Group Manager and Member(s). Make your changes and press the Save button. If information is missing or incorrect, they will be indicated.