Rename a department

To change the name of a department, you should use the action Renamefrom the action button. This action keeps the old names for reference.

HOW?

1. From the Helpdesk space in the left menu, select MANAGEMENT > Departments.
2. In the view of the departments, search and open the department to be renamed.
3. Select the action Rename, a window will open.
4. Enter the new name and clic OK.