You can change some details of a department but not his name. To change the name of a department, you must use the Rename action from the action button .
HOW?
- From the Helpdesk Workspace in the left menu select MANAGEMENT > Departments.
- In the Departments view,search and open the department to edit.
- Editable informations are: Administrative Unit, Manager, Assistant Manager, Administrative Assistant and Employee(s). Make your changes and press the Save button. If information is missing or incorrect, they will be indicated.