This document is reserved for members of the “Helpdesk” group and is intended to enable the support team to respond accurately to WEHOOP users.
Discover your new powers
Add User
Enables the creation of a user profile and give it access to the platform. When creating a user profile the following information will be required: First Name, Last Name, Email Address, type Employee or Contact and Access Groups. You will be able to send an invitation by email. How to?
Add multiple users in batch
Allows creation of multiple user profiles with a single action. How to?
Unlock a user profile
After a user has made several attempts to connect without success, its profile is automatically locked for safety. You can unlock the profile to try again with a new password. How to?
Modify a department
You can change some information of a department (administrative unit, Manager, Assistant Manager, Assistant (e) Administrative (ve), and Employees).
Move a department
Moves a department and all those attached to it in the organizational plan. How to?
Rename a department
Change the name of a department and retains the old values. How to?
Modify a group
Change the group information (Name, Description, Head and Members). How to?