{"id":1665,"date":"2015-11-25T21:54:56","date_gmt":"2015-11-26T02:54:56","guid":{"rendered":"http:\/\/wiki.kiwi.ca\/?p=1665"},"modified":"2024-01-29T11:10:37","modified_gmt":"2024-01-29T16:10:37","slug":"support-level","status":"publish","type":"ht_kb","link":"https:\/\/wiki.wehoop.com\/en\/article\/support-level","title":{"rendered":"Support Level"},"content":{"rendered":"

Support Level<\/h3>\n

For the entire duration of your subscription to the WEHOOP platform, all problems (bugs) caused by the platform will be corrected free of charge and as soon as possible. KIWI will determine based on the severity and planning of platform updates, when a correction will be available.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
SPECIFICATIONS <\/td>\nPLAN
\n BASIC\n <\/td>\n		PLAN
\n MORE\n <\/td>\n<\/tr>\n
Initial incident response time 1<\/sup><\/a><\/td>\nnormal<\/td>\n2X faster<\/td>\n<\/tr>\n
Incident resolution time<\/td>\nnormal<\/td>\n2X faster<\/td>\n<\/tr>\n<\/tr>\n
Access to our support portal<\/td>\n<\/span>\n <\/td>\n<\/span>\n <\/td>\n<\/tr>\n
Access to guides and documentation<\/td>\n<\/span>\n <\/td>\n<\/span>\n <\/td>\n<\/tr>\n
Access to interim versions<\/td>\n<\/td>\n<\/span>\n <\/td>\n<\/tr>\n
Extended coverage (365 days)<\/td>\n<\/td>\n<\/span>\n <\/td>\n<\/tr>\n
Support designer 2<\/sup><\/a><\/td>\n<\/td>\n<\/span>\n <\/td>\n<\/tr>\n
Annual cost 3<\/sup><\/td>\nIncluded<\/td>\n$<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\n <\/a>1<\/sup> KIWI Technologies may downgrade the level of severity if the client is unable to provide the resources or answers adequate skills allowing KIWI Technologies to continue its efforts to resolution of the incident.
\n <\/a>2<\/sup> Designer support covers questions such as “How shall we?”.
\n <\/a>3<\/sup> The PLUS Plan is offered optional. Its cost East 20% of the annual subscription fees.\n<\/p>\n

<\/p>\n

For full details, refer to Support policy<\/a> on the WEHOOP website.<\/p>\n","protected":false},"excerpt":{"rendered":"

WEHOOP offers flexible support options for all types of customer: small businesses using turnkey solutions to larger companies that need great autonomy.<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[174],"ht-kb-tag":[],"class_list":["post-1665","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t