{"id":1379,"date":"2015-10-08T19:37:36","date_gmt":"2014-09-24T02:37:38","guid":{"rendered":"http:\/\/wiki.kiwi.ca\/?post_type=document&#038;p=1379"},"modified":"2017-03-12T17:25:20","modified_gmt":"2017-03-12T21:25:20","slug":"introduction-to-support","status":"publish","type":"ht_kb","link":"https:\/\/wiki.wehoop.com\/en\/article\/introduction-to-support","title":{"rendered":"Introduction to support"},"content":{"rendered":"<p>This document is reserved for members of the &#8220;Helpdesk&#8221; group and is intended to enable the support team to respond accurately to WEHOOP users.<\/p>\n<h2>Discover your new powers<\/h2>\n<ul>\n<h3>Add User<\/h3>\n<p>Enables the creation of a user profile and give it access to the platform. When creating a user profile the following information will be required: First Name, Last Name, Email Address, type Employee or Contact and Access Groups. You will be able to send an invitation by email. <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/add-a-user\" target=\"_blank\">How to?<\/a><\/p>\n<h3>Add multiple users in batch<\/h3>\n<p>Allows creation of multiple user profiles with a single action. <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/add-multiple-users-in-batch\" target=\"_blank\">How to?<\/a><\/p>\n<h3>Unlock a user profile<\/h3>\n<p>After a user has made several attempts to connect without success, its profile is automatically locked for safety. You can unlock the profile to try again with a new password. <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/unlock-a-user-profile\" target=\"_blank\">How to?<\/a><\/p>\n<h3>Modify a department<\/h3>\n<p>You can change some information of a department (administrative unit, Manager, Assistant Manager, Assistant (e) Administrative (ve), and Employees). <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/modify-a-department\" target=\"_blank\"><\/a><\/p>\n<h3>Move a department<\/h3>\n<p>Moves a department and all those attached to it in the organizational plan. <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/move-a-department\" target=\"_blank\">How to?<\/a><\/p>\n<h3>Rename a department<\/h3>\n<p>Change the name of a department and retains the old values. <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/rename-a-department\" target=\"_blank\">How to?<\/a><\/p>\n<h3>Modify a group<\/h3>\n<p>Change the group information (Name, Description, Head and Members). <a href=\"https:\/\/wiki.wehoop.com\/en\/kb-articles\/modify-a-group\" target=\"_blank\">How to?<\/a>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This document is reserved for members of the &#8220;Helpdesk&#8221; group and is intended to enable the support team to respond accurately to WEHOOP users. Discover your new powers Add User Enables the creation of a user profile and give it access to the platform. When creating a user profile the&#8230;<\/p>\n","protected":false},"author":3,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[191],"ht-kb-tag":[],"class_list":["post-1379","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-h-guide"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/ht-kb\/1379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/comments?post=1379"}],"version-history":[{"count":0,"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/ht-kb\/1379\/revisions"}],"wp:attachment":[{"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/media?parent=1379"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1379"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/wiki.wehoop.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}